Helpdesks solve many workflows
A helpdesk is the right choice for multi-agent teams, ticket routing, live chat, macros, SLA reporting, and broad customer service operations.
Valyn solves one painful workflow
Valyn is built to reduce repetitive order tracking emails for Shopify merchants. It detects the request, finds the order, replies, and logs the result.
When focused automation is enough
- Your support volume is dominated by tracking questions.
- You already have an inbox or simple support process.
- You want to avoid a broad migration before solving WISMO.
When to add a helpdesk
- You need multiple agents working from shared queues.
- You need live chat and social channel support.
- You need ticket assignment, tags, and SLA reporting.