Description of service
Valyn provides a Shopify application that detects forwarded customer emails about order support and can send automated replies using Shopify order data and merchant-approved settings.
Merchant responsibilities
- Provide accurate Shopify and SMTP configuration.
- Forward only emails you are allowed to process through a third-party application.
- Review automated behavior and disable it when it is not appropriate for your store.
Account access
Valyn uses Shopify OAuth permissions granted during installation. Access is limited to the scopes required for the service.
Acceptable use
You may not use Valyn to send unlawful, abusive, misleading, or unsolicited email. You remain responsible for your customer communications.
Payment terms
Subscription billing is handled by Shopify. Starter is USD 19 per month, Pro is USD 49 per month, each with a 7-day free trial unless the Shopify listing states otherwise.
Cancellation
You can cancel by uninstalling the app or cancelling the Shopify app subscription. Cancellation stops future automated replies after the subscription ends.
Limitations of liability
To the maximum extent permitted by law, Valyn is provided with limited liability. Merchants remain responsible for customer relationships and final support outcomes.
Disclaimer of warranties
The service is provided as is. Valyn does not guarantee that every email will be classified correctly or that every order lookup will succeed.
Termination
We may suspend or terminate access for misuse, non-payment, or material breach of these terms.
Governing law
Valyn is operated by a company based in Switzerland. These terms are governed by Swiss substantive law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).
Subject to mandatory statutory jurisdictions, the exclusive place of jurisdiction for disputes arising from these terms is the operator's registered seat in Switzerland.