Pricing

One job, done well.
Two plans, no surprises.

Both plans cost less than the support hours they replace each week. 7-day free trial, no credit card required to install, cancel anytime from your Shopify admin.

Starter

$19/month

For small stores ready to stop answering tracking emails by hand.

  • Up to 500 processed emails/month
  • WISMO detection (English only)
  • Shopify order lookup & auto-reply
  • Order matching by email or order number
  • Fallback reply when order is not found
  • 1 reply template + basic signature
  • Email processing logs (7 days retention)
  • Standard email support
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Most popular

Pro

$49/month

For growing stores where tracking emails eat real support hours.

  • Up to 3,000 processed emails/month
  • WISMO detection in EN, FR, DE
  • Multiple reply templates, per language (EN/FR/DE)
  • Reply tone control (friendly / neutral / formal)
  • Custom signatures
  • Email processing logs (90 days retention)
  • One-click retry for failed replies
  • Pause automation & manual review mode
  • Priority email support
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Both plans billed monthly through Shopify. Switch tiers any time from your Valyn dashboard.

Full comparison

What's in each plan.

FeatureStarterPro
Processed emails / month5003,000
WISMO detection✓✓
Shopify order lookup✓✓
LanguagesENEN, FR, DE
Reply templates1Multiple, per language
Reply tone control—✓
Custom signatureBasicCustom
Log retention7 days90 days
One-click retry—✓
Manual review mode—✓
Pause automation✓✓
SupportEmailPriority email
Pricing questions

Honest answers.

What counts as a “processed email”?
Every email Valyn receives counts as one — whether it's classified as WISMO, marked as non-WISMO, or sent back for manual review. Replies don't count separately. Notifications you receive from Shopify itself don't count.
What happens if I exceed my plan limit?
Auto-replies pause for the rest of the billing period and emails land in your dashboard log marked “Over quota”. Upgrade to resume sending — usage resets on the next renewal.
Is there a free plan?
Every plan comes with a 7-day free trial. We don't offer a perpetual free tier — running inbound mail infrastructure costs money, and we'd rather charge fairly than nickel-and-dime you with usage limits.
How do I cancel?
Uninstall Valyn from your Shopify admin. Billing stops immediately. About 48 hours after uninstall, Shopify sends us a shop-redaction request and we permanently delete your shop's data.
Can I switch between plans?
Yes — upgrade or downgrade any time from the embedded billing panel. Pro-rated through Shopify.

7 days, no card, no commitment.

Install Valyn, forward one email, see it work. If it doesn't fit, uninstall and you owe nothing.

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