Pricing

One job, done well.
Start free, no surprises.

Free forever at low volume, or upgrade for more emails and languages — either way it costs less than the support hours it replaces. No credit card required to install, cancel anytime from your Shopify admin.

Free

$0/month

For small stores just getting started — no card required, ever.

  • Up to 50 processed emails/month
  • WISMO detection (English only)
  • Shopify order lookup & auto-reply
  • Order matching by email or order number
  • Fallback reply when order is not found
  • Email processing logs (3 days retention)
Install for free

Starter

$19/month

For small stores ready to stop answering tracking emails by hand.

  • Up to 500 processed emails/month
  • WISMO detection (English only)
  • Shopify order lookup & auto-reply
  • Order matching by email or order number
  • Fallback reply when order is not found
  • 1 reply template + basic signature
  • Email processing logs (7 days retention)
  • Standard email support
Start free trial
Most popular

Pro

$49/month

For growing stores where tracking emails eat real support hours.

  • Up to 3,000 processed emails/month
  • WISMO detection in EN, FR, DE
  • Multiple reply templates, per language (EN/FR/DE)
  • Reply tone control (friendly / neutral / formal)
  • Custom signatures
  • Email processing logs (90 days retention)
  • One-click retry for failed replies
  • Pause automation & manual review mode
  • Priority email support
Start free trial

Starter and Pro billed monthly through Shopify. Switch tiers any time from your Valyn dashboard.

Full comparison

What's in each plan.

FeatureFreeStarterPro
Processed emails / month505003,000
WISMO detection✓✓✓
Shopify order lookup✓✓✓
LanguagesENENEN, FR, DE
Reply templates11Multiple, per language
Reply tone control——✓
Custom signatureBasicBasicCustom
Log retention3 days7 days90 days
One-click retry——✓
Manual review mode——✓
Pause automation✓✓✓
Support—EmailPriority email
Pricing questions

Honest answers.

What counts as a “processed email”?
Every email Valyn receives counts as one — whether it's classified as WISMO, marked as non-WISMO, or sent back for manual review. Replies don't count separately. Notifications you receive from Shopify itself don't count.
What happens if I exceed my plan limit?
Auto-replies pause for the rest of the billing period and emails land in your dashboard log marked “Over quota”. Upgrade to resume sending — usage resets on the next renewal.
Is there a free plan?
Yes — the Free plan handles up to 50 processed emails/month, no card required, for as long as you want. Starter and Pro also come with a 7-day free trial if you need more volume or languages.
How do I cancel?
Uninstall Valyn from your Shopify admin. Billing stops immediately. About 48 hours after uninstall, Shopify sends us a shop-redaction request and we permanently delete your shop's data.
Can I switch between plans?
Yes — upgrade or downgrade any time from the embedded billing panel. Pro-rated through Shopify.

7 days, no card, no commitment.

Install Valyn, forward one email, see it work. If it doesn't fit, uninstall and you owe nothing.

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