Shopify support automation
Stop answering “Where is my order?”
Valyn answers your tracking emails for you — automatically, from your own address, in seconds. Get hours of support time back every week.
Install on Shopify
The problem
Your support inbox should not be a tracking lookup queue.
Same question, every single day
Customers ask “where's my order?” before checking tracking links. Twice. Sometimes from a different inbox.
Evenings lost to a lookup queue
Every reply is the same three minutes: open Shopify, find the order, copy the tracking link, write it up. Twenty times a day, that's your evening.
Support workload scales with orders
More sales = more inbox. Most of it isn't really support — it's a tracking link lookup that doesn't need you.
Four controlled steps. No helpdesk migration.
The workflow is narrow on purpose: receive, detect, look up, reply.
Customer emails support
“Where is my order?” lands in your inbox, forwarded to your Valyn address.
Valyn spots the question
Genuine 'where is my order?' emails are recognized in English, French, and German. Newsletters, returns, and everything else stay in your inbox for you.
Order lookup
Matched by order number, sender email, or most-recent order — read-only.
Automatic reply
Sent from your own SMTP, with carrier, tracking link, and ETA.
Live reply preview
The answer goes out before the ticket pile forms.
Customers see your sender, your signature, and the Shopify order data they were asking for.
Built for one job. Built well.
No chatbot sprawl. No omnichannel helpdesk bloat. Just the repetitive order-tracking workload.
Only the right emails answered
Valyn reads each email in English, French, and German and tells a real order question apart from marketing and noise. Low false-positive rate, configurable strictness.
Shopify order lookup
Matches by order number, sender email, or recent order history. Falls back gracefully when nothing fits.
Replies from your address
Per-shop SMTP credentials. The customer sees your domain, your signature, your tone.
Live merchant dashboard
Every email processed, logged, and reviewable. Pause, retry, or take over manually with one click.
You stay in control. Always.
The Valyn dashboard lives inside Shopify admin. Every reply is logged. Every automation is reviewable.
Dropshipping stores
Long shipping windows = inbox full of “where is it?”. Valyn replies with carrier, tracking link, and a realistic ETA — automatically.
High-volume stores
When 1% of orders generate an email, 10,000 orders generate a problem. Valyn handles the tracking floor; you handle the rest.
Small teams, no helpdesk
You don't need Gorgias. You need the one thing that eats 60% of your inbox to just stop. That's Valyn.
Honest pricing. 7-day trial.
Two plans, both priced well under the support hours they replace. 7-day free trial on each.
Starter
For small stores getting started with automation.
- Up to 500 emails/month
- WISMO detection (English)
- Order lookup & auto-reply
- Basic email log (7-day retention)
- Standard email support
Pro
For growing stores handling larger support volume.
- Up to 3,000 emails/month
- Detection in EN, FR, DE
- Multiple templates per language & reply tone
- Advanced logs & retry (90 days)
- Manual review mode
- Priority email support
Trust & security
Designed with merchant trust in mind.
Valyn asks Shopify for the minimum permissions needed and nothing more. It never modifies your store.
Minimum Shopify scopes
Only the read scopes required to look up orders and tracking. No write, no checkout, no customer modification.
Encrypted credentials
SMTP credentials are encrypted at rest with a per-deployment key. Tokens never leave the server.
Full audit log
Every reply, skipped email, and failed lookup is recorded with timestamps. Export any time.
One-click pause
Turn automation off instantly. Inbound emails are still logged, so nothing is lost while you're away.
The short version.
How much time does it actually save?
Does Valyn replace my helpdesk?
Does Valyn modify my Shopify store?
What happens when Valyn can't find the order?
Does it work with non-English emails?
Get your support time back.
Install on Shopify in under two minutes. Your first tracking email answers itself today. 7-day free trial, no card required.
Install on Shopify