What WISMO means
WISMO means Where is my order. It is one of the most common post-purchase support questions for Shopify stores.
Why WISMO hurts support teams
Each WISMO ticket is usually simple, but the volume adds up. A support rep still needs to search for the order, inspect fulfillment, copy a tracking link, and respond quickly enough to avoid customer frustration.
How Valyn detects WISMO emails
Valyn checks customer email subject lines and bodies for order-tracking language across English, French, and German. Messages that do not look like order support are ignored and logged.
How Valyn replies automatically
After detection, Valyn looks up the Shopify order and sends a merchant-approved response through the merchant's SMTP account. Customers see the store's sender address, not a generic third-party address.
When Valyn escalates instead of replying
If the order cannot be found, SMTP is not configured, automation is disabled, or the subscription is inactive, Valyn records the outcome instead of sending an unsafe response.