Shopify order tracking automation

Shopify merchants often answer the same tracking question many times a day. The customer expects a specific answer, but the support team still has to open Shopify, search for the order, check fulfillment, and write a reply.

Valyn turns that routine into a controlled workflow for incoming email.

Valyn first looks for an order number in the email subject or body. If no order number is present, it searches Shopify orders by the sender email and uses the most recent matching order.

When tracking details are available, Valyn replies with the order name, carrier, and tracking link or number. When tracking is not available yet, the reply tells the customer that the order is still being processed.

Valyn uses fallback responses instead of inventing details. If an order cannot be found, the customer is asked to reply with an order number so a human can resolve the request.

Valyn is focused on the order-support workload that repeats every day. It does not replace your helpdesk, inbox, or support team. It removes the repetitive tracking replies that are easy to standardize.