Tracking pages vs support automation
Tracking pages help customers self-serve, but many customers still email support. Valyn focuses on answering those emails automatically.
Automated email replies
Valyn receives forwarded customer emails, detects tracking requests, and replies using Shopify order data and merchant-approved templates.
Shopify order lookup
The product looks for order numbers and customer email matches to find the right Shopify order before generating a reply.
Simpler setup for order-support use cases
Merchants that primarily need fewer WISMO emails can start with focused automation instead of adopting a broader tracking suite.